Return & Refund Policy
Return & Refund Policy
At Kuivon, we want you to be satisfied with your purchase. If you are not fully satisfied, please contact us and we will do our best to assist you.
Return Window
You may request a return within 30 days after receiving your order.
To be eligible for a return, the item must be unused, unworn, undamaged, and in its original packaging, with all tags and accessories included where applicable.
How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number;
- The email address used to place the order;
- The item you wish to return;
- The reason for the return;
- Photos if the item is damaged, defective, or incorrect.
After reviewing your request, we will provide return instructions if your return is approved.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.
Please note that it may take several business days for your bank or card provider to process and post the refund.
Shipping Fees
Original shipping fees are generally non-refundable unless the return is due to our error, such as a wrong item or defective item.
Return shipping costs may be the responsibility of the customer unless the item is damaged, defective, or incorrect.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 14 days of delivery at:
Use the subject line:
DAMAGED ITEM
Please include your order number and clear photos of the damaged item and packaging.
Missing Items
If your order is missing an item, please contact us at:
Use the subject line:
MISSING ITEM
Please include your order number and photos of the package you received.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged items caused by the customer;
- Items without original packaging;
- Final sale or clearance items;
- Personalized or customized products;
- Items returned without prior approval.
Exchanges
If you need an exchange, please contact us first. Exchanges are subject to product availability.